Gusto Restaurants Ltd
81 King Street, Knutsford, Cheshire, WA16 6DX
Gusto Gold Club, Platinum Club & Partnerships
OVERALL
- These terms and conditions (the “Terms”) applies to your use of Gusto Gold Club and Gusto Platinum Club by Gusto Restaurants Ltd.
- Gusto Restaurants Ltd is registered in England and Wales. The registered name is Gusto Restaurants Ltd. Their registered office is at Gusto Restaurants, 81 King St, Knutsford, WA16 6DX. Their VAT number is 187821863.
GOLD CLUB
- Gusto Gold Club is the loyalty scheme ran solely by Gusto Restaurants Ltd. You do not have a physical card – your unique QR code is hosted in the Rewards platform.
- Gusto Gold Club is only open to residents of the UK who are aged 18 or over.
- Gusto Gold Club is not the same as the Dining Club. Being a Dining Club member does not guarantee you a Gusto Gold Club account.
- Only one Gusto Gold Club account can be registered per email address. This email cannot be registered if it is already registered as a Gusto Dining Club member.
- You can use your Gusto Gold Club account at each of our 14 restaurants across the United Kingdom. These are: Gusto Alderley Edge, Gusto Birmingham, Gusto Cheadle Hulme, Gusto Cookridge, Gusto Didsbury, Gusto Edinburgh, Gusto Heswall, Gusto Knutsford, Gusto Leeds, Gusto Liverpool, Gusto Manchester, Gusto Newcastle, Gusto Nottingham, Gusto Oxford.
- To use your Gusto Gold Club account, you must have the QR code associated with your account scanned by one of our staff before paying the bill. Showing staff the card is not enough.
- To register for Gusto Gold Club, you must visit our website at www.gustorewards.com. To do so, you will need to provide a valid email address.
- It is not compulsory to consent to marketing communications, however in opting out you accept that you may not be in the first group of people to hear about new rewards and offers.
- Gusto Restaurants Ltd reserves the right to refuse to accept a Gusto Gold Club account which it deems to have been tampered with, duplicated, or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. The account will become invalid and all rewards and cashback will be immediately removed from the card.
- It is strictly prohibited for someone to join Gusto Gold Club more than once to benefit for any privilege. Failure to adhere to these conditions could result in your membership being retracted.
- Gold Club members can enjoy an exclusive Evening Set Menu, they may bring guests who are not Gold Club members to enjoy this with them, however the bill cannot be split and the Gold Club member must pay to benefit from this exclusive menu price.
PLATINUM CLUB
- Platinum Club membership is priced at £65 if paid annually, or £6 per month.
- Upon joining Platinum Club, you’ll receive a bottle of premium wine with an appealing retail price. Please note this is a gift to take home, and cannot to be consumed at your table.
- Platinum Club membership will afford you 40% off food on our adults A La Carte menu Sunday-Thursday.
- This offer will only be available in the following restaurants: Alderley Edge, Cheadle Hulme, Cookridge, Didsbury, Heswall & Knutsford.
- The 40% off offer can be applied for up to 4 people per membership held.
e.g. if you have a table of 6 with one card, 4 meals can receive 40% off and the remaining 2 will be full price.
e.g. if you have a table of 6 with two cards, all meals can receive 40% off. - You will need to scan your physical or digital card when dining to receive these benefits.
- Cashback can be earned whilst dining with this offer.
- The 40% off offer cannot be used in conjunction with cashback redemption during the same booking, however this cashback can be spent when dining on Fridays and Saturdays or whilst dining at our city restaurants.
- For large parties (of 7 or more) the 40% off discount can be applied to our Party Set Menus, here the same rules apply i.e., one card can discount up to 4 meals.
- The 40% off offer cannot be used in conjunction with any other offer, including the 2-course and 3-course Sunday Roast offer.
- Our teams have the right to ask for ID to confirm you are the cardholder.
- By signing up to Platinum Club you are committing to a minimum 12-month term, and we cannot refund your payment, if you cancel your monthly payment mid-term, we will revoke all benefits.
- Your membership will auto-renew. If you do not wish to renew your membership, you will need to cancel 14 days before your next payment is taken.
- This discount cannot be applied to ‘special occasion days’ including; Mother’s Day, Father’s Day, Valentine’s Day, Easter Sunday, and over the Christmas period between 17th-31st December. Subject to availability outside of these dates during the festive period, please contact the restaurant for further information.
SIGN UP BONUS
- Guests will automatically receive a £10 sign up bonus into their account when they successfully register for a Gold Club account.
- This reward expires after 3 months from date of registration
- This reward can be redeemed by scanning the unique QR code. This can be done on mobile phone or on a print out.
- This reward is subject to our ‘Rewards & Offers’ terms and conditions (please see below)
CASHBACK
- For every whole £1 spent, 5p is earned in cashback and added to your balance. Any additional spend in pence is dropped and not added to your cashback balance. An example:
Total Spend £29.85
£29 earns £1.45 cashback. Other 85p spend is dropped (not a full pound in value) and therefore isn’t added to the balance
- You must present your Gold Club card (webapp) during your visit in order to collect cashback.
- You can check your current cashback balance at any time by logging in to the Gusto Gold Club platform, and selecting the ‘My Rewards’ section. Alternatively, if you provide a member of staff with your unique QR code, they can check this for you in the restaurant.
- Cashback can be earned at all times in the restaurant, on all menus (including set menus).
- Cashback cannot be earned against takeout orders – both collection and through Deliveroo.
- Cashback balance is only redeemable in Gusto Italian- no cash alternative is available
- You must register with Gusto Gold Club to start earning cashback.
- Cashback expires exactly a year after being earned.
- Cashback cannot be exchanged between accounts or merged from one account to another. It cannot be shared with other people. A bill can not be split to share cashback.
- Cashback is only valid against food and drink purchases.
- Cashback cannot be added from previous visits. Once the bill has been paid and the account has been closed, you are unable to receive cashback retrospectively.
- Cashback cannot be added for full venue buyout bookings.
- When redeeming cashback, if the value being redeemed is lower than the total value of the bill, the remaining amount will need to be paid as normal. For example, if you have £20 cashback and the bill is £30 – you will need to pay the remaining £10 as normal.
- When redeeming cashback, the amount of discount is automatically removed from your Gusto Gold Club account. For example, if you have £30 cashback and use £10 of it on a visit – you will be left with £20 cashback.
- Cashback cannot be earned on any day deemed special by Gusto Restaurants Ltd.
- Gusto Restaurants Ltd reserve the right to correct or amend the amount of cashback value in your account if we deem there to be foul play. If you wish to contest such a correction or amendment to your account balance, please contact us on [email protected]. We will reply to all emails within 7 working days.
- Gusto Restaurants Ltd reserve the right to amend the programme and cashback value offered at any time. In the event of doing so, all historical balances will remain unaffected – this would only ever affect future transactions.
REWARDS AND OFFERS
- To redeem a reward or an offer, you must show your unique QR code to your server before ordering. This can be done either on your phone or as a print out.
- Only one reward can be redeemed on a single visit, and offers cannot be combined under any circumstance.
- No cash alternative will be offered for any discount or offer
- All rewards are subject to change, and can be changed or revoked by Gusto Restaurants Ltd at any time
BIRTHDAY REWARD
- Free drink options are an Aperol Spritz, a bottle of Menabrea or a 125ml glass of Gusto Spumante Prosecco.
- No cash alternative.
- Minimum of 2 people, no maximum.
- Available to book 7 days before your birthday and 14 days after your birthday.
- Online bookings through the Gusto Gold Club website only.
- Free drinks valid ONLY with the purchase of a main à la carte menu or party set menu.
- You may be asked for ID.
- Alcoholic drink can be swapped for a regular post-mix soft drink.
- Cannot be used in conjunction with any other offer.
COMMUNICATION
- When signing up, if you specify that you would like to receive additional marketing communications then you are giving express permission to receive email and/or SMS communications from us.
- If you wish to remove yourself from this, then you can unsubscribe via one of the emails received.
CANCELLATION
- To cancel your membership on the Gusto Gold Club programme, you can email [email protected]. Please include ‘Cancellation Request’ and your card number in the subject line.
- Once cancelled, cashback cannot be transferred to another account, or reactivated at a later date.
- Cancellations may take up to 7 days to process.
Managers discretion applies.
QUESTIONS
For any questions about the Gusto Gold Club or Platinum Club programmes, please visit our website or contact us at [email protected]
